REFUND POLICY

Last updated: October 24, 2026

30-day refunds for confirmed product defects, shipping damage, or incorrect items. No physical return is required.

At TAICHI GEMSTONE, we are committed to your satisfaction. Each piece is handcrafted and energy-cleansed to bring you luck, harmony, and prosperity. We stand behind the quality of our products and will work with you to resolve any issues.

═══════════════════════════════════════

1. REFUND ELIGIBILITY & TIME FRAME

Refund Window: 30 days from delivery date

You may be eligible for a refund or replacement if:
- Your item is defective or damaged
- You received the wrong item or variant
- Your order was lost in transit (carrier-confirmed)
- Your package was undeliverable due to carrier error

Important: Refund requests must be submitted within 30 days of the delivery date shown in tracking. After 30 days, we can no longer offer support for your claim.

═══════════════════════════════════════

2. NO PHYSICAL RETURNS REQUIRED

We resolve eligible claims through a refund or an agreed replacement. You do not need to send the item back, including when it is defective, damaged in transit, or not the item or variant you ordered.

Contact support@taichigemstone.com with your order number and clear photos within 30 days of delivery. We will review the evidence and confirm eligibility before issuing a refund or arranging a replacement.

We do not offer refunds for change of mind, personal preference, a size or color selected incorrectly by the customer, or customer-caused damage. The exclusions in Section 4 apply.

Please do not mail products back to us. A refund claim does not require a physical return.

═══════════════════════════════════════

3. HOW TO REQUEST A REFUND OR REPLACEMENT

If you believe you are eligible for a refund or replacement, please contact us within 30 days of delivery:

📧 Email: support@taichigemstone.com
Subject Line: "Refund Request - Order #[Your Order Number]"

Include the following information:

Required Documentation:
✅ Your order number
✅ Reason for refund request
✅ Photo of the shipping label
✅ Clear photos of ALL items received, including:
   - Full view of the item
   - Close-up of the stone face
   - Any defects or damage (on flat surface with tag visible)
   - Packaging condition
✅ Unboxing video (strongly recommended for damage/quality claims)

Our customer service team will review your request within 24-48 hours and provide further instructions.

No physical return is required. Please contact customer service with the requested order details and photos so we can assess your claim.

═══════════════════════════════════════

4. DAMAGED OR DEFECTIVE ITEMS

We take pride in our craftsmanship and quality control. However, if you receive a defective or damaged item, we will make it right.

Eligible for Refund or Free Replacement (within 30 days):

✅ Manufacturing Defects:
- Poor workmanship or craftsmanship issues
- Stone setting defects
- Clasp or chain malfunctions
- Material defects

✅ Damaged in Transit:
- Item arrived broken, cracked, or damaged
- Packaging shows clear signs of shipping damage
- Must be reported within 30 days of delivery with photos/video

✅ Wrong Item Sent:
- Different product than ordered
- Wrong variant (size, color, stone type)
- Missing components or accessories

NOT Covered for Refund/Replacement:

❌ After 30 days from delivery date
❌ Damage caused by:
   - Accidents or drops
   - Improper care or storage
   - Exposure to heat, chemicals, moisture, or harsh conditions
   - Normal wear and tear
❌ Subjective reasons when item is not defective:
   - Changed mind
   - "Energy doesn't feel right"
   - Personal preference or style
   - Ordered wrong size/variant (customer error)
❌ Aftermarket modifications or third-party alterations
❌ Customer-caused delivery failure:
   - Incorrect or incomplete address provided
   - Refusal to pay customs duties/taxes
   - Package unclaimed after "Delivered" status

═══════════════════════════════════════

5. LOST OR UNDELIVERED PACKAGES

We work with reliable carriers to ensure safe delivery. However, in rare cases, packages may be lost or undeliverable.

Cases We Handle Directly (Refund or Replacement Offered):

✅ No Tracking Update for 3+ Consecutive Days:
- Contact us with order number and tracking link
- We will follow up with the carrier on your behalf

✅ Lost in Transit (Carrier-Confirmed):
- Carrier confirms package is lost
- No "Delivered" status after investigation
- We will issue refund or replacement after verification

✅ Carrier Error Preventing Delivery:
- Carrier misroute or operational error
- Package never shows "Delivered"
- Undeliverable due to carrier mistake (not customer error)

✅ Return to Sender Situations:
- Tracking shows "Undeliverable," "Incorrect Address," "Insufficient Address," or "Return to Sender"
- We will review on a case-by-case basis
- Customer may be responsible for reshipping fees if address was incorrect

NOT Eligible for Refund — Customer Must File Claim with Carrier:

❌ Tracking shows "Delivered" to correct address:
- Suspected theft after delivery
- Package missing after carrier marked "Delivered"
- Customer must file claim with carrier or local authorities

❌ Delivery failure due to customer reasons:
- Incorrect or incomplete address provided by customer
- Customer refused delivery
- Customer refused to pay customs/duties
- Package unclaimed at post office

Customer Responsibility for Reshipment:

If a package is returned to us due to customer error (wrong address, refused delivery, unclaimed), the customer is responsible for:
- Original shipping costs (non-refundable)
- Return shipping fees charged by carrier
- Reshipping fees for redelivery

═══════════════════════════════════════

6. REFUND PROCESSING TIME

The 30-day window is the deadline to submit your claim after delivery, not the time it takes for money to reach your account. Once your refund is approved, we will process it within 3-5 business days.

Refunds are credited to your original payment method:

💳 Credit/Debit Card: Up to 10 business days
💰 PayPal: 3-7 business days
🏦 Other Payment Methods: 5-10 business days

Note: After we issue the refund, additional processing time is required by your financial institution. If the credit has not appeared in your account after the timeframes above, please contact your card-issuing bank or payment provider.

You will receive an email confirmation once your refund has been processed.

═══════════════════════════════════════

7. REPLACEMENT PROCESS

If you are eligible for a replacement instead of a refund:

1. Contact us at support@taichigemstone.com with required documentation
2. We will review and approve your replacement request
3. Replacement item will be shipped within 2-5 business days
4. You will receive tracking information via email
5. No physical return of the defective, damaged, or incorrect item is required.

Replacement items are subject to availability. If the item is out of stock, we will offer:
- A similar item of equal or greater value
- Store credit
- Full refund

═══════════════════════════════════════

8. NON-REFUNDABLE ITEMS & FEES

The following are non-refundable:

❌ Shipping costs (unless we shipped wrong item or item was defective)
❌ Customs duties, taxes, or import fees
❌ Items damaged due to customer misuse or negligence
❌ Items past 30-day refund window

═══════════════════════════════════════

9. EXCHANGES

We do not offer direct exchanges.

If you would like a different size, color, or variant:
1. Request a refund for the original item (if eligible)
2. Place a new order for the desired item

This ensures faster processing and availability.

═══════════════════════════════════════

10. FINAL SALE ITEMS

Items marked as "Final Sale" or purchased during special promotions may have different return/refund policies. These will be clearly stated at the time of purchase.

Final Sale items are only eligible for refund if:
- Item is defective or damaged upon arrival
- We shipped the wrong item

═══════════════════════════════════════

11. CANCELLATIONS

Order cancellations are only available within 2 hours of order placement.

To cancel your order:
- Email support@taichigemstone.com immediately with your order number
- Subject: "URGENT: Cancel Order #[Order Number]"

After 2 hours, your order enters our handcrafting and energy-cleansing process and cannot be canceled.

If your order has already shipped, contact us for help with any delivery issue. Refund eligibility is assessed under this policy; we do not ask customers to send products back.

═══════════════════════════════════════

12. CONTACT & SUPPORT

For refund requests, questions, or concerns:

📧 Email: support@taichigemstone.com
🕐 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

Response Time: We aim to respond within 24 hours during business days.

Please include your order number in all correspondence.

═══════════════════════════════════════

13. OUR COMMITMENT TO QUALITY

Every TAICHI GEMSTONE piece is:
✨ Handcrafted with traditional techniques
✨ Energy-cleansed using feng shui rituals
✨ Quality-inspected before shipping
✨ Packaged with care to ensure safe delivery

We stand behind our craftsmanship and will work with you to resolve any legitimate quality issues.

Your satisfaction and the integrity of your gemstone's energy are our priorities.

═══════════════════════════════════════

14. POLICY UPDATES

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

By placing an order with TAICHI GEMSTONE, you acknowledge and agree to this Refund Policy.

═══════════════════════════════════════

DISPUTE RESOLUTION

If you have a concern about your order, please contact us first at support@taichigemstone.com before filing a chargeback or payment dispute with your bank.

We are committed to resolving all issues fairly and promptly. Most concerns can be resolved through direct communication with our customer service team.

Filing a chargeback without contacting us first may result in:
- Delayed resolution
- Account suspension
- Inability to place future orders

We value your business and want to ensure your complete satisfaction.

Thank you for choosing TAICHI GEMSTONE. 🙏

═══════════════════════════════════════